Who operates the app

Flawless Studio LLC, a United States company, operates Snores. You can use the app without creating an account, and we do not run a server that stores your audio or your nights. We never receive your recordings. For privacy questions or requests, email hi@flawless.studio.

Information handled

Sound. Snores uses your iPhone's microphone while it is tracking a night, which you start yourself. The sound is analyzed on your iPhone by Apple's on-device sound classifier to find snoring and how loud it is, and to estimate your breathing rate while you snore and long pauses between snores. Audio is never uploaded to a server of ours or anyone else's.

Clips and recordings. Snores saves short clips of the loudest moments of each night on your iPhone so you can listen back, and, if you turn it on with Snores Pro, a recording of the whole night. Clips and recordings stay on the iPhone that made them and are excluded from iCloud device backups. They leave your iPhone only in two ways you choose: when you share one yourself, for example with a partner or a doctor, through the share sheet and the app you choose; and, if you turn on "Back up recordings to iCloud" (a Snores Pro option, off by default), when the clips and recordings you keep are saved to your own private iCloud database through Apple's CloudKit, so you can play them on another iPhone or after reinstalling. Only you can access that backup; we cannot. Turning the option off lets you keep the backup or delete it, and unkept or deleted clips are removed from it. Clips are deleted automatically after the period you choose in Settings (one week, one month, which is the default, three months, or never) unless you keep them, and full-night recordings after a few days unless you keep them.

Your nights. For each night, Snores stores your Snore Score, the timeline of the night, your time in bed and time asleep, the factors and remedies you tag and any notes you write. They are stored on your device and power your history, trends, insights, streaks and badges.

iCloud sync. If you are signed in to iCloud, your night data (scores, timelines, tags and notes; audio only if you turn on the recording backup described above) is saved to your private iCloud database through Apple's CloudKit, so it survives reinstalls and stays in sync across your devices. This data sits in your own iCloud account, under Apple's privacy terms; we cannot read it.

Apple Health. Connecting Apple Health is optional, and Snores reads or writes only the data you allow. With your permission, Snores saves your time in bed to Apple Health and reads your time asleep from it. Snores never sends health data to us and does not use it for analytics or advertising.

Your answers, routines and settings. If you answer the questions in "What to try first", your answers are stored on your device and, if you are signed in to iCloud, in your private iCloud key-value storage, so your suggestions are the same on all your devices; they are never included in usage statistics. Your progress through the guide, your exercise streak and a few settings (the delayed start, the soundscape and the bedtime reminder) sync the same way.

Reports and exports. The report for your doctor (a PDF) and the export of your nights (a CSV file) are created on your device, from your night data, and never include audio. They leave your device only when you share, save or print them yourself. The name you can add to the report is kept on your device.

Live Activity and widget. The Lock Screen Live Activity and the Home Screen widget show information from the app on your device.

Purchases. Apple processes payment for Snores Pro. RevenueCat processes your purchase history and an anonymous app user identifier so the app can unlock and restore Pro. We do not receive your payment card details.

Usage statistics and crash reports. Unless you turn it off, Snores sends anonymous usage statistics to Google Analytics for Firebase and crash reports to Firebase Crashlytics. Usage statistics record how the app is used, such as which features and screens are opened, along with technical details such as device model, iOS and app version, language and approximate country. Crash reports describe what the app was doing when it stopped. They never include your audio, Snore Scores, sleep times, factors, remedies, notes or health data, and Snores does not use your device's advertising identifier. You can turn them off in Snores under Settings, Share usage and crash reports.

Support messages. If you email us, we receive your email address and what you send, so we can reply.

Snores does not show ads, does not track you across apps or websites, and does not sell your data.

Why it is used

Information on your device and in your iCloud powers the app's features: listening for snoring, your Snore Score, timelines, clips, recordings, history, trends, insights, streaks, badges, the Live Activity and the widget. Apple Health data, if you allow it, fills in your time in bed and time asleep. Purchase information unlocks and restores Pro. Usage statistics show us which features people use, and crash reports help us find and fix problems. We use support messages to answer you. Where applicable law requires a legal basis, these activities may rely on providing the service you asked for, our legitimate interests, legal obligations, or consent as appropriate. Reading this notice does not itself give consent.

Who processes information

Apple provides app distribution, payments, iCloud and CloudKit, Apple Health and the on-device sound classifier. RevenueCat manages purchase entitlements. Google receives anonymous usage statistics and crash reports through Firebase. None of them receives your audio from Snores. These providers may process information in the United States or other countries under their own terms and transfer arrangements. See Apple privacy information, RevenueCat's privacy policy and Privacy and Security in Firebase.

Your choices and rights

In the app, you can delete clips, recordings and nights, keep the clips you want, and choose how long clips are kept. In Snores' Settings, you can stop sending usage statistics and crash reports. In iOS Settings, you can turn off microphone access, iCloud and Apple Health access for Snores. Deleting the app removes what it stores on your device, including all clips and recordings; your night data in your private iCloud stays in your iCloud account until you delete it there. Manage or cancel a subscription in your Apple Account settings.

Depending on where you live and the processing involved, you may have rights to access, correct, delete or receive a copy of personal information, to object to or restrict processing, to withdraw consent, or to complain to a data protection authority. Email hi@flawless.studio to make a request. We may need information to verify and handle it; we cannot retrieve information stored only on your device or in your iCloud, including your recordings and their iCloud backup.

Children

Snores is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us.

Retention and security

Clips are deleted after the period you choose and full-night recordings after a few days, unless you keep them. Other information on your device stays until you delete it or the app, and information in your iCloud stays until you delete it there. Usage statistics and crash reports are kept according to the retention settings of Google Analytics and Firebase Crashlytics. Purchase and support records are kept for the purposes described here and according to the providers' retention settings, applicable law and service requirements. We use device and provider security controls to protect information, but no method of storage or transmission is completely secure.

Updates and contact

We may update this notice as the app or its services change. The date at the top identifies the latest version. Material changes will be communicated as required by law.

Flawless Studio LLC
500 4TH St NW Ste 102
Albuquerque, New Mexico 87102-2104
United States
hi@flawless.studio